Please Read Carefully
Wood Returns: All of our wood products are built "Just for You".
§ "Just for You" wood products are not returnable and may not be cancelled once the lumber has been ordered.
Iron Returns will be assessed a 30% restocking fee.
Cable Returns: Please read our Policies to find out what items are returnable.
§ All returns are assessed a 15% restocking fee.
§ Product must be in sellable condition.
§ If product has been opened, please be sure to package it in such a way that is not damaged in transit back to us.
§ A return authorization must first be requested from StairSupplies. Returns without a return goods authorization will be refused delivery and returned to you.
§ No returns will be accepted after 60 days from time of shipment (with the exception of the Cable Rail Tool Kit - which is 90 days).
§ StairSupplies reserves the right to determine final credit given based upon the above criteria.